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Frequently Asked Questions
Orders
Yes, we offer free international shipping
- US & CAN: 6 - 10 Business Days
- UK & UE: 8 - 15 Business Days
- Rest of World: 10 - 18 Business Days
On the rare occasion your artwork arrives in less than perfect condition, please contact us right away. Kindly email photos of the damaged print and the packaging (including the shipping box) to hello@etrestudios.com so we can assist you. Including images of the box helps us identify any transit issues, even if no damage is visible on the outside.
Art & Prints
Absolutely. While we offer custom framing options, unframed prints are shipped ready for you to frame at home.
8 mil matte paper offers bright white surface and smooth matte finish, the ideal canvas for visual creations. Its unique coating supports rich color saturation and a wide color gamut, ensuring your art is packed with vividness and detail.
- Texture: Smooth
- Weight: 230 GSM
- Finish: Matte
- Classification: Premium Fine Art Paper
If you choose a framed work, your art will arrive pre-framed and ready to hang (accompanied by nails for hanging). We offer Metal Frames: 0.7x2.0 cm (0.28x0.79 inches) and Oak Frames: 1.8x2.6 cm (0.71 x1.02 inches), made from high-quality oak wood. All of our frames are hand assembled for each piece.
Our frames feature ~1.5mm tempered glass, chosen for its exceptional clarity and minimal distortion that preserves the artwork’s true quality. While slightly heavier than the acrylic plexiglass commonly used by lower-cost retailers, real glass offers superior long-term protection and a refined visual finish.
Returns
All Sales are Final, as a baseline, general rule.
However, our #1 goal is to make sure our customers are happy, so special exceptions are considered, please reach out at hello@etrestudios.com.
Work with us
Yes, we work with many different groups in the creative and commercial space. Please email us at collaborations@etrestudios.com of visit our Partnership section to learn more




